Establishing a successful change capability

Managing change effectively is a complex and specialist capability that requires broad and deep experience. As part of all our services, we aim to leave our clients better able to manage change themselves in the future. However, when clients have specific aspirations around improving their change capability, then we make the outcomes explicit and provide our 'self-sufficiency' service.

Our approach involves getting absolute clarity on the outcomes to be achieved and providing a customised service to take account of your situation, priorities and constraints. We can provide relevant Know-How from our Knowledge Lab which includes frameworks, guidelines, practical templates and techniques, while also making full use of your established and successful materials. Importantly, we actively involve your people to create ownership and engagement in their future.

Aspects of this service include:

• Change planning: creating an agreed and achievable change plan that aligns with the business plan and supports investment decisions
• Delivery control and governance: building the portfolio management organisation required to keep the change plan under control through agreed governance arrangements, with visibility of progress, issues, dependencies, finances and resources, essential to launching new projects and managing programmes effectively
• Managing outsource relationships: developing the capability to keep control of outsourced relationships and ensure they consistently deliver the desired value
• Project and programme management: leading the development and implementation of your framework and providing guidance on the practical application
• Change function: development or enhancement of your change function to maximise its value to your business
• Repeatable change programmes: for instances where a company intends to deliver the same type of change more than once over time (e.g. acquisition, utilities price review), we can increase self-sufficiency by developing a blueprint that encapsulates the process and guidance for managing such change