“We had tried this before and failed. Project One fundamentally changed the way we thought, and delivered way beyond what we expected."
Shaping the big picture
Bringing clarity to a customer systems strategy
The customer systems at this major UK bank had evolved over time and had become a constraint on the business. Project One was asked to lead a 3 month review, working alongside senior IT and business management, to shape a clear strategy and roadmap for going forward.
Our impact:
- Working with a broad range of stakeholders from IT and across the business, we brought clarity to the problem, identified the underlying issues and defined the pressure for change
- Used a variety of Project One techniques to think through the problem and communicate clearly, in a way that people could understand and act upon
- Challenged current thinking and worked 'outside the box' to help senior management define and agree the way forward
- Turned an "IT problem" into a "business problem" and made it simple to communicate
- Coached the internal team and helped them 'get fit' for the journey ahead
The result:
- A clear understanding of the real pressure for change and a vision that everyone could buy into
- A clear way forward through a 3 year roadmap which broke the journey down into manageable chunks with key decision and investment points, and outcomes - all supporting and supported by a business case
- A 12 month plan, a programme structure and actionable next steps
- A fundamental shift in business mindset, resulting in desire to sponsor a multi-£m change programme to deliver a platform for growth and real business benefits, not just risk avoidance